Refund policy

Veloura Return & Cancellation Policy
Your satisfaction is our top priority, and we’re here to make your experience smooth and stress-free.

60-Day Return Policy

You have 60 days from the date of delivery to request a return.

To qualify for a return:

  • Items must be unworn, unused, with tags, and in their original packaging

  • You must provide proof of purchase (receipt or order confirmation)

How to Start a Return

Email us at support@velourawellness.com to initiate your return.

Once your return is approved:

  • You are responsible for return shipping costs (unless the item is defective or incorrect)

  • A 5% restocking fee per item will apply

  • Returns sent without prior approval will not be accepted

For any questions regarding your return, feel free to contact us at support@velourawellness.com

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately and we’ll make it right.

Non-Returnable Items

We do not accept returns on:

  • Perishable goods

  • Personal care items

  • Customized or personalized products

  • Shipping protection or warranty add-ons

  • Hazardous materials, flammable liquids, or gases

  • Sale items or gift cards

If you’re unsure about the return eligibility of an item, reach out to us before purchasing.

Exchanges

Need a different item? The fastest method is to:

  1. Return the original item following our return process

  2. Place a new order for the desired product once your return is accepted

EU Customers – 14-Day Cooling-Off Period

If your order was shipped to the European Union, you have the right to cancel or return within 14 days of delivery—no reason required.

Items must still be:

  • Unused, unworn, with tags

  • In original packaging

  • Accompanied by proof of purchase

Refunds

Once your return is received and inspected, we’ll notify you of the refund decision.

If approved, your refund will be processed to your original payment method within 10 business days.
Note: Your bank or credit card provider may take additional time to process and post the refund.

If it’s been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at support@velourawellness.com

Order Cancellation Policy

To cancel an order, contact us at support@velourawellness.com

  • Orders not yet shipped may be cancelled

  • Within 24 hours of placing the order: a 4% cancellation fee applies

  • After 24 hours and before shipping: a 5% cancellation fee applies

  • If the order has already shipped, it will be treated as a return (return policy applies)

Shipping Responsibility

Customers are responsible for the cost of return shipping.
Veloura is not liable for shipping delays caused by carriers such as USPS, UPS, FedEx, or DHL.

If you have any questions or concerns, we’re here to help at support@velourawellness.com